Our Reviews

Jordan is nice

2 hours from start to finish for an oil change and tire rotation seems like a long time.

Satisfied with the job that was performed.

Oil change was great

Short wait and great customer service!

Salesperson Peter was amazing to work with!!! He listened and got me in and out in record time. We will be coming back to this dealership in the future specifically because of Peter.

Everything went as scheduled, very pleased

I have a new vehicle with light color interior. Each time I have picked it up there has been a greasy handprint on the interior and on the Burgandy paint and silver and black trim. I think they could do a better job of cleaning up after themselves

Lucy in service did absolutely amazing handling my warranty repair. Very kind and professional, and she got me into a loaner for a few days while we had to wait on parts. I highly recommend Lucy to anyone needing service for their vehicle. You guys are my preferred service department for any of my repair needs. Thank You!

Great experience

On time and excellent service. Nicholas was polite and professional.

Very helpful, very knowledgeable, very friendly, my sales person was AWESOME

Excellent adisor, Jordon Morris and all staff - friendly, helpful.

Very professional on time Excellent communication

I was very pleased with Jaren Friend and the technician that worked on my vehicle. The only thing I’d like to see more improved when the guys get done working on your vehicle, they wipe the grease off the handles and off the hood. Thank you.

All went smoothly with no delays

Had a 2P.M. appointment for an oil change. Arrived at 1:50 and left at 3:45. Seems excessive when it is scheduled in advance

Great people and great assistance.

Ffirst time at this dealership for first oil change. They also addressed a recall issue.

Great

I got right in and they took care of my car and called me when it was ready.

The first thing I notice there is a big difference in service at Cable dealerships. Had a oil change schedule for 9 AM on Saturday. A hour and a half later they finished with it. To compare with another dealership you are in and out in 45 minuets. Asked why it took so long, said they were real busy. Watched from outside and the service was working on other jobs and shooting the breeze with other service tech. If you have a oil change schedule that should be the main object of that tech. not other jobs. I feel my time is just as important as anyone else. So that is the reason for the review.

Great!

i was told that purchasing a new Yukon that all my oil changes would be covered/free for so long. So far i have had to pay over $100 every time i've had an oil change. I was also told that my with less than 15,000 miles that my yukon required a front end alignment which would cost me over $400. I'm sorry but i feel that you are trying to swindle money from me to pay all these extras that are not covered. At this time i feel your dealership is just trying to scam me out of my hard earned money. Your dealership last lost my trust that you are being true to me as a customer.

On time and reliable

Very professional quick polite and helpfull

It was great

Everything went fabulous from the service advisor to the work done on the vehicle. First rate in all aspects

Got in and out quickly.

Very prompt & efficient. Thanks.

Had to wait for financing for over an hour. My salesman was great

Good

Peter was great. No complaints at all.

Everything was fine it was only an hour and a half wait rather than 2 hours. So that was good.

Good

No Issues

I bought my car from cable dahmer Buick gmc in independence, mo around 3 weeks ago. I was overall happy with my purchasing experience until two days after my purchase date. My car started to have issues with the temperature gauge as it wouldn’t work. That problem went away after a day or two so I thought nothing of it till it occurred again, this time with a check engine light. I decided to bring the car in this time as I had a 3 month, 3000 mile powertrain warranty on it and it had only been 2 weeks, 1000 miles. I was told it was the thermostat that was causing the issue which I had already concluded through my own experience with cars. I was then informed I would be paying for it, as it wasn’t covered under warranty. They did inform me that I would only be paying for half which while it sounded better, it was still ridiculous as I had just bought the car. I mentioned how I had just bought the car and I feel like the issue was more than likely already known and I got hung up on. My dad then tried contacting the sales, service, and finance department several times through phone calls and never got through to anybody nor did he get a phone call back even days later. Finally, I needed my car back as it had been around 3 days since I first brought it in. The cost was around $600 and no where in my invoice did it show I was only paying half and through research of other costs, I can infer I more than likely paid full price. Overall, my experience with cable dahmer has been horrible and it’s given me the experience that’s expected of a buy here pay here lot in movies. My salesman Martin was great to work with personally and was the only person me or my dad could either respectively talk to without getting hung up on or even get a hold of. Jaren was horrific to work with as he was the person who had hung up on me and gave me a false promise on the price of the repair. Steven in finance was not enjoyable too as he always had a condescending tone and talked to me like I was a child. I had a positive light on cable dahmer as a whole up until this all occurred and now me as well as my family will not even think about any cable dahmer dealership when buying a car or looking to get our cars service.

Successful! Everyone was friendly, knowledgeable, accommodating and made it a fun experience from the moment we reached out regarding an internet listing to after we returned home with our new truck.

Always great service from Jaren Friend

Had a taillight replaced. Sticks out further than the other side. Not worth $700.00. Crappy job!!

To long trying to upsell at check. Cycled my windshield wipers, no wet, and still said they were streaking, :-( would I like them to change them.

The wait time was normal. They completed the work in the time they said.

Work was done in timely manner...

Great

It was great

N/A

Everyone was very friendly and willing to answer questions. Hannah our sales person was very knowledgeable about all the different cars we looked at.

Consistently excellent service

I had made an appt for an oil change (made a week in advance), arrived on time and was at dealership for over 2 hours waiting to have the oil change completed.

Very professional

Very pleasant

I needed an oil change and ture rotation, called and appointment was the next day. I like the prompt service.

Every thing went WELL

good experience

You guys always did good

David did a very good job. The Stephen, in the finance Department got me a good rate, so as to get the better maintenance package for the car. I am kind of disappointed in having to return the car for final service before delivery. Front license bracket and the Highway package should have been done prior to me driving off the lot. That’s not on the salesman, that’s on cable Dahmer.

Everybody was very helpful

My experience was very positive.

I have never spent so much time trying to buy a car. Your process is way too long and you wasted an hour of our time with everyone butting into Jose's bussiness and not letting him do his job. When I say I am not interested and where I want to be at for us to buy that is what I mean and Jose is the only reason we stayed to even test drive, much less any other part of the deal. Jose is great and is 5 stars, but everyone stepping in and making the process painfully and long were not appreciated. They were nice people, but they were not our sales person. We were also not fond of holding our keys to our current vehicle hostage until we made it well know how we felt about it. Even if we left for the day, we would have come back to Jose to buy. 1130 am to 730 pm is too long with out being allowed to leave and eat.

Always good.Took a bit but stopping in without an appointment is understandsble.Always pretty honest about time.

Everything was excellent

I trust Cable Dahmer with my cat’s maintenance, because they have Quality workmanship.

Everything was fine.

Oil change. Set up appointment got in with no issues and done in the time estimated

Everyone was super helpful and I know they got my vehicle in working order as quickly as they could.

Excellent care as usual!

We were able to purchase the car that we came to see. Geron, our salesman, made the entire process easy.

I have been using the dealership to maintain my cars for years. I feel like they do their best to keep my cars safe and functional. This visit was no exception.

You completed the work in a timely manner. Everything appears to be working well.

Great service

Took 3 hours to do an oil change

The customer service was very good and the attention to my vehicle was also very good.

Had problems with my display. I think they made have found the problem after numerous tries. Really like the video you get while checking the vehicle.

Jaren is always terrific to work with.

I thought all changes were free for me but every time I come I end up paying money

My car went in for an oil change and some maintenance to make sure everything was fine before my trip. I asked that they be extra careful with my car and one of the workers backed my car into another car. How that happened I don’t know because my car starts yelling if you are to close to anything. And the fact that the person trying to blame the steering wheel cover is crazy to me. The facts is that that person was not paying attention. But after the whole incident they did get me taken care of they got me a rental vehicle until they got the parts that they need to make it where I could still go in my trip and helped me out by cleaning the car for me and brought it to me so I could leave on time for my trip. And they are going to fix the rest of the damage when I come back from my trip. I can definitely say in that they take care of their customers if something happens.

Professional helpful

I was satisfied with the oil change, what was disappointing was the 2 hours it took to do it, completely threw my schedule off.

A nice lady picked up my car and a nice man brought it back to me. My only complaints are that someone tried to sell me a "$99 deal to get the sludge out of my engine." It's a nearly new car! Also, Cable Dahmer needs to get their records correct. General Motors gave us free oil changes, tire rotations, etc. for 3 years due to the fact that my car had a faulty fuel line and the car stalled in the middle of driving. They kept it an entire month, returned it filthy and it was not determined at the time what the issue was. Apparently other customers also had this problem. It was dangerous as it even shut off on the freeway.

Chris was an awesome advisor. He is very professional and knowledgeable.

Prompt and professional

I was so impressed by my first service appointment! Jarin was helpful and courteous The waiting area was comfortable and my service was completed in a timely manner. I received a video of my car being serviced. Upon completion of my service appointment I was offered a free car wash. This experience definitely exceeded my expectations.

Great service, and information on what's coming up.

Great experience everyone was pleasant

Got me in and out in a reasonable amount of time

Everyone was so courteous and pleasant. Hanna White was my sales person and she was patient as I decided what I wanted in my car. No one was pushy they answered all of my questions. It was a pleasant buying experience.

On time, pleasant

Good service took a little longer than expected

Everything went great

Service provider Jaren is always helpful

It took almost 2 hours to get an oil change, with an appointment. I can go to any oil change shop without an appointment and get my oil changed in 30 minutes. I have been in six times, to get my oil changed, and each time there has been a greasy handprint left on the inside of the car, above the window on the driver's side. They need to either wash their hands or wear gloves before entering the vehicles. This is all totally unacceptable!

I brought my truck in for an emissions problem. I signed papers when I got there saying that of the issues weren't covered by warrenty there would be a $100 per issue diagnostic. After 3 days of it sitting there i was told that nothing was covered by warrenty and it was now $300 to pick my truck up. On top of that i was told it needed a forced regen for the emissions system to correct the problem. I decided to bring it home to fix this issues myself. After getting it home and opening the hood I found that the air box for the filter was not attached and the sensor right past it not connected. I also checked the map sensor and found that to be the whole issue and you all never check it. When I replaced the map sensor everything worked as it should. Horrible experience and I would expect more from a dealership that big.

Nick was very nice as always. I wasn't able to have my vehicle repaired because of the cost of it, however Nick did inform me of the financing for repair service options.

John Le and the team were easy to work with

Good

Fast, friendly and professional.

It was great

geron was very helpful!

very friendly, knowledge abd easy to deal with

As a traveler, I am not a regular in this area. I was welcomed and felt comfortably at home. As a "walk in" I was glad to be seen. I got the rest of my 90K service completed and could not quite get to the trailer braking system errors, but we were leaving the area the following morning. If I could make it the following Monday they could follow on with the errors. If I lived around here, I would visit this GMC dealer/Service center regularly.

Awesome 👍

I came in with my car not thinking I will get any kind of deal because of my credit but they seem to be trying to work with me. I'm not liking the idea of the years but I need the vehicle to get back and forth.

Nick is always friendly and great customer service. Got service done in a timely manner.

My experience has been excellent so far. Been coming to Galen Boyer service department since the early 80s.

Overall great service

Excellent service, as usual!

Great people good Customer service

Got there early, out within an hour

Good service

Great customer service. I was welcomed and greeted with a smile. The service representative explained all the service costs and gave me a ride back home

Very friendly and helpful. And very fast about getting things fixed

Great service in a timely manner.

Paris was Great very knowledgeable and attentive to questions

Our sales person Peter Griffith went out of his way to make sure he found the right vehicle for us and also worked with us to get the best price for our trade in. Very courteous.

Service was prompt and professional. Unfortunately they needed to order the parts to complete the repair. Will know more when the parts arrive.

This was a great experience and I just hate car shopping. Stephen Miller and Martin are wonderful and very patient and courteous.

Excellent customer service. I worked with Chris and he was great. My repair was done quickly and done right

You can trust Cable Dahmer

Everyone there was professional and courteous, not pushy as some dealerships can be.

Excellent customer service.

The process was quick and easy and I got my truck back in a timely manner

Peter did a great job explaining the F&B of the vehicle and made our transaction go very smoothly! It was a great buying experience from start to finish!

Jaren Friend did a quick, great job. His video was so helpful!

My service tech was very friendly and informative.

Had a very good experience! Everyone was very professional and helpful. They met all of our needs and then some! Will be a customer in the future.

We have had ongoing issues with another GMC dealership in getting our truck we purchased from their dealership repaired. Im VERY happy to say that Cable Dahmer Gmc went over and above for us in getting these warranty issues repaired. Thank you Jordan and Jeff for all your efforts…it was greatly appreciated and I’m very thankful we ended up at Cable Dahmer GMC. We will be back…. Not only for service issues, but for all future car purchases.

I was so appreciative that they got me in on the same day.Both phone and in person were very professional and pleasant.

Good

They worked very hard to make me a satisfied customer ... and I am more than a satisfied customer.

Excellent customer service

fast and friendly service done in a timely manner

Very courteous and prompt service.

Easy drop off, valet to work and pickup. Received a call to discuss work to be done, everything finished and ready when I got off work.

We had some issues with the first car we bought in March and they were willing to work with us to make sure we were happy in the end.

Took car for routine oil change , half way home the check engine light came on . I had to take car back two days later . Upon return everything was checked out , and apparently ok , over all very good experience.

Felt very welcome when I got there Mr. Jordon was very helpful to me and took time to explain things my experience was great.

I came in for an oil change and the representative was courteous.

Arrived without and appointment. Work was completed in a timely manner and I was on my way.

Randy was very friendly. He was very welcoming.

Service writer very nice and listens well

I scheduled an appointment, check in was easy, even for my first time being there with a new to me vehicle. I was other services were recommended but that we can discuss them for future visits, I didn’t feel pressured to do anything but what I came in for. Oil change and tire rotation. Great service for my first visit.

Staff is great.

Even though I was a drop in customer rather than having an appointment, I got right in and my oil change and tire rotation were done quickly.

Chris Rittmiller my service advisor did a great job assisting me. Very knowledgeable, helpful and professional. I appreciate the dealership employing such a good staff, from sales to service.

They were fast

Always receive wonderful efficient service. Valet service is perfect. Jordan is excellent and provides updates and is very proactive in assisting with maintenance of my Encore GX.

All went smooth and quickly.

Worked hard to make buying process easy

good job

They did not reset the oil counter

My experience at the dealership and with Nick was great. When I called to schedule my appointment; my experience with the customer service agent was underwhelming. She was not personable and she came off as “Having an attitude.” When I told her my reason for scheduling she looked my VIN up and told me that the issue with my car was not covered under recall; despite me telling her that I received a letter in the mail about the issue. I proceeded to schedule an appt with another sells associate; thankful I did because when I dropped my vehicle off, Nick informed me that as long as the inspection indicated, the service was covered due to the recall.

On the bottom of the worksheet, it said that I declined any service. I was not made aware of anything that needed to be done. It stated that services recommended not done decline service that’s untrue. It all says includes both declined and future service recommendations. What does this mean?

The valet service was excellent. My service guy, Nick, kept me informed from start to finish. I've been pleased with the service department since we bought my Enclave 3 years ago.

Thank you for the excellent service I received Monday getting an oil change.Jaren Friend processed my work. I appreciate his help.

We have been Cable Dahmer customers for over 40 years. Our experience from sales to service has been consistently excellent. Our most recent visit brought us in contact with one of our first sales representative who was now one of the "bosses" of our current sales representative Deandre (Dre) Young. Dre was courteous and helpful both during and after the sale. He patiently went over the "bells & whistles" on our new Buick Avenir and was quick to respond to any questions we had after the sale. We would highly recommend both him and Cable Dahmer for anyone looking for a new vehicle.

Good work

Everything went well as usual. This is best place for your service, Nick always takes care of your needs.

Very good

Service was completed in very good time. Service advisor was courteous, got back with answers to any question he was unable to answer and kept me informed of progress.

I brought my 2019 Chevy Silverado in with transmission issues. I bought the truck from the Independence dealership in Nov. of 2023. It was still under the 5 year 100,000 warrenty. Chris was great to work with. The only complaint I have for the whole process is being charged a "doc fee." I shouldn't have to pay an extra fee for your people to do thier job. Not a great customer service practice to charge and pass down these bogus fees, especially to peeole who have bought their vehicles from you.

My experience was great Nick my service advisor was very prompt on updates and communication was excellent. As someone who works in the automotive field it is hard to find excellences but I think Nick definitely strived to provide it I would highly recommend Nick.

Did everything right

Mike Hooper provided a fantastic experience with no pressure at all. That's why I keep coming back to him for every new vehicle.

They were quick and efficient

Geron was a pleasant young man to work with, very professional and an expert at what he was selling. We were on a time crunch that day and he and his team made sure our trip was painless. All in all a perfect trip resulting in a purchase of a beautiful Yukon

Excellent Customer Service!

There were some issues but each one was resolved.

excelleny

Very good.

Good

The sales rep was kind, efficient and considerate. I mentioned I was pressed for time trying to make it to my sons back to school night and he did everything in his power to get me in and out. He said he was new but you’d never know how well he appeared to navigate the system and the facility. Guess that’s great training on the organizations part and smart hiring! Give the guy a rise he’s working hard for your customers!

From the serviceman, Chris to the mechanic my experience at the dealership was suberb. The mechanic sent me a detailed video(yes video) of what he was checking and any issues. Chris was very courteous and patient when dealing with my warranty company and went the extra mile in making sure I got my original issue(compressor) fixed but some other issues as well. I appreciate the great service!!

Quick and easy

Much better than last time. They were ready for me. They were on time in finishing and I really liked the videos of my car.

My service experience was great, as always! Jeren goes over and above, to make sure that I get taken care of! I highly recommend this dealership to anyone. I've bought two vehicles from this dealership, in the last ten years, and I have always used their service department. I wouldn't go anywhere else!

It was Amazing we were traveling through and broke down and Chris and his team were the best. Got it repaired and were super friendly. I cannot thank everyone enough.

Very professional and fast

Always professional and courteous

It was ok

Made an appointment for service. On time and timely.

As always, they service my car.

Quick, Fast and Friendly!!

Stella the digital assistant booked the appointment but when I arrived there was no appointment scheduled anywhere. Nick was very understanding of the issue and was able to get my truck taken care of right then. Very appreciative of the service.

Frank is excellent. I got to test drive the vehicle right away. He was very knowledgeable about the vehicle and answered any questions I had. He got the price lowered for me. I looked at the maintenance history of the vehicle and noticed the water pump and timing belt had not been replaced so that is the only reason I didn’t buy the car.

Nicholas took care in explaining what needed to be done to service my Buick. He was very polite and professional. My car was finished in the time that was promised.

DRE WAS VERY HELPFUL AND KNOWLEDGEABLE ABOUT THE TRUCKS AND MADE OUR EXPERIENCE GREAT.

Had an appointment for an oil change at 3:30, showed up and checked in and 3:10. Didn’t leave until almost 5:30. 2 hours for a scheduled oil change is very disappointing. Won’t be returning.

Great service as always.

It usually takes a couple hours of waiting for an oil change but this time only 50 minutes…

Peris Frazier was AMAZING in helping me choose and attain my new car! I am LOVING my Terrain!!

Great

Same day service. Clear explanation of service options available. HONEST approach to unexpected delay in service wait time was greatly appreciated. Check out was effortless on my part thanks to Jaren assisting with my Buick rewards.

Oil change was quick.

The man that I worked with was very helpful and kind. He understood my financial situation and didn’t push me into something I couldn’t afford. He was very helpful to me.

Have Been a customer for over 20 years Always treated well prices have been fair and I won't go anywhere else for service or a purchase Jeff and Jarin are always there for me. I trust them and their judgement for all my needs

The service techs did a great job Service in my truck. But they forget when they rotate the tires on a three-quarter ton truck. Front tires are 60 psi back tires are 70 psi. They did not readjust air pressure.

acheived or exceeded my expectations. very satisfied with service and treatment. I bought my vehicle through another dealership but choose to service my vehicle here due to quality of service.

professional and prompt service

Montana Diamond coordinated our services. He presented the problem concerning our check engine light well. After he phoned us informing us our vehicle was ready for pick-up a telephone tech came to our home so we couldn't pick up our car until after the phone tech left. Montana discussed and offered the connect service to deliver our vehicle after it had been repaired. It made it so convenient for us.

Chris was wonderful! You have always been a pleasure to work with!

got the job done quickly

Booked an online appt for diagnostics and a tech was not on site. Had to reschedule for another day and also wait for another vehicle to be available.

Everything was great from the pick up of my SUV to the delivery back to my home. Great experience. Keep up the FANTASTIC SERVICE.

Good

oil change

Jose was great! He was very helpful and worked very hard to accommodate every think I asked for. He was very knowledgeable and answered every question I had. He spent most of the day with me picking out different cars and finding the perfect one. The sales manager (I can’t remember his name, but he did have a lot of tattoos and one on this neck) though was not the most pleasant to deal with. He was very pushy towards a car I wasn’t very interested in and had a lot of excuses for the car that I actually wanted to see. He also told me the car was “out of my budget” and that I “actually needed to read” when talking about the rebates that were on the Buick I wanted to see, even though I qualified for all of them. Also, he never once said congrats or anything along those lines once I did buy the car I wanted even though he passed by me multiple times. That part wasn’t a huge deal but just seems like something a sales manager would do. I even walked into the wrong room on accident at one point following Jose and all he said was “did you need something?”. If I only had to talk to/deal with Jose that day I would have been completely fine, but the sales manager made the day a little less enjoyable.

Hanna was great to work with on my truck purchase. Patient, professional and a pleasure to work with. The process was easy and hassle free. Five stars across the board.

So easy and everyone was so friendly

I was at the dealership for an oil change and to repair my driver’s side rear tire. The service tech also recommended a brake fluid flush and a crankcase cleaning, which I approved. However, I noticed I was charged for the tire repair even though I purchased my tires from your dealership with road hazard coverage. I believe that repair should have been covered under the warranty, so I’d appreciate a refund for that charge.

Very efficient

It was fast and easy experience

Every Thing Went GREAT

Love working with the sales crew

Horrible

Montana was a great service technician! He kept me informed about my vehicle!

good job

Great, courteous, knowledgeable, fast service. Comfortable too.

I recently had some warranty work done on my vehicle, along with minor repairs for a few dents that were present when I purchased it. During the repair period, I was informed that I needed to pay for two days of loaner car use since I had it for more than five days. Unfortunately, I don’t have control over how long the repair process takes. When I lived in Cedar Rapids, Iowa, I purchased five vehicles from McGrath GMC and never had to pay for a loaner vehicle while warranty or repair work was being completed. I’m very pleased with the quality of the work—my truck runs great, the dents are gone, and it looks fantastic—but I’m disappointed that I was charged for a loaner car when the length of the repair wasn’t within my control.

went in for routine maintenance. Car was completed on time etc. No problems encountered.

Great experience on check in and checkout. Answered all my questions, and drop off shuttle driver was great as well. Will definitely return. Service tech was thorough and had information needed to make educated decisions. Great job from the team.

Replacement bumper piece ordered. Two weeks eta for arrival but that appeared to be just a guess. Expectation for how long the replacement will take also was unclear. Separately I shared with technician I noticed some vibration when accelerating from stopped position. He did not detect anything. I am not convinced. So experience not a 10 with car or service thus far.

Always an informed and comfortable experience

I always get good service at this dealership! I want to thank Jaren and Chris for taking good care of my service needs!

NA

Service was good, estimated wait time was spot on.

The service, thoughtfulness, and the communication, particularly, provided by the service rep was excellent. I say this even though the chronic issue of failures of the "Easy Exit" seat feature was not fixed. I blame GM's corporate policies for the dealership's inability to correct this on-going problem.

I found everyone friendly and willing to hel.p Didn't fell pressured by the saleman (David). WAs accomadatiing in finding the vehicle I wanted with the features I requested. Showroom was neat and I was greeted promtly when I entered the floor. Pleasant experience.

It was ok had to do and update on computer seem like gas mileage went down could winter blend gas. Perform service on truck no problem there.

Service advisor was very friendly. Took less than an hour to get an oil change and tire rotation.

It was great

The pick up and delivery a great service

Scheduling an appointment was quick and easy. The new key fob and programming was a little pricey. All issues were repaired and my vehicle was inspected and I was provided a video of the inspection

The service was easy to schedule and done promptly.

Mr Friend was great helping me with all my questions on the service on my truck

Everything went well

Very courteous service person

Everything went well and car was returned earlier than expected.

My overall experience at Cable Dahmer of Independence was great! My interactions with Peter, both before and after the sale, exceeded my expectations. He was knowledgeable, helpful, and never pushy. I also appreciated how the Sales Manager, Dustin, came out to greet me as soon as I arrived- It made me feel valued and showed me that they truly wanted my business.

Did a great job on 1st service

Chris did a really great job of keeping me informed on my vehicle. Together we came up with a plan based on his recommendations and my concerns.

There was nothing your salesmen could have done and it is not his fault because when i came in there i knew that i would not qualify for what i really wanted so i will just wait until my credit gets better.

We had out Buick picked up from my wife's work early in the morning. The porters did an excellent job transporting the vehicle to and from the dealership. Unfortunately, the Service Department was in no rush to change the Oil and Rotate the Tires until late in the day. My wife's shift at work ended before the car was returned. She had to hitch a ride home with a friend. My wife was highly inconvenienced by the slow service. She called the Service Manager to see what caused the hold up. No answer. She left a message. It has been three days and still no call back. We had much higher expectations for this dealership. Now we are starting to question our loyalty. Please do a better job of communicating with your customers. Ghosting them is not professional. Strongly considering cancelling my service plan and taking my business elsewhere.

I can always count on Cable Dahmer's service department to come through for me! And Jeren always goes the extra mile to make sure that I'm completely satisfied!

I went to this deal shop this time because I don’t always have a good experience at the other one. Here they were not pushy or aggressive and they were polite and helpful

Left with a check light still on and really no answers. After paying almost 1000$.

I felt very comfortable with everyone that was involved with the sale of my car,the only thing I would say NEEDED improvement is when I traded in my vehicle,I wish that they would have given me the documents stating how much &proof of it physically to help me with the purchase of my new tags to my new car,other than that,they were very polite, courteous,kind& forthcoming..

Service was fast and efficient.

2.5 hours for a scheduled oil change is wild. I appreciate Chris giving me a couple car washes, but not sure why this took so long and no communication around it.

Always great service with Nick.

Good communication and good customer service

I made an appointment with Cable Dahmer Buick, and was helped by a gentleman named Jerry. He was very nice and the servicing of my Enclave went very quick. It only took an hour to complete and I was on my way. Jerry was very helpful with the information I asked for, and made me feel very welcome there. We bought a car there 15 years ago and were very impressed by the service we experienced. The Service people were very efficient.

Came in for recall everyting went good and while there was told about a software update which was completed also.

My experience was excellent because of Hanna. She made the entire process of buying a new car easy with amazing product knowledge and seamless financing options. Overall, I truly believe she should be running the entire dealership because ultimately she was the one who knew the answers to every question I had. I’m extremely grateful that she was my Sales Representative and I’ll be sending referrals her way.

Very professional

Service technician was excellent

Oil change was completed in less than an hour. I also appreciate the video

They were quick, informative, and very friendly.

You did a great job getting my car fixed. I was really disappointed that at a year and a half old, the car was suffering with a coolant leak, and needed a hose replaced. I was even more disappointed that there wasn't a replacement part available for a month. I have owned a car since 1971, and of all the cars I have owned, I have never had this issue. This is what I was thinking every time I went to the garage and saw my car sitting there.

Montana was very helpful 5 stars

Great service as usual! I've grown to expect it and they always deliver.

Excellent service, very nice and respectful

I want to say that I appreciate Montana diamond from start to finish. He was standing with me on every issue that I had with my 2019 GMC terrain. He informed me of everything that was going on. He let me know where he was standing with warranty company. He would call them and deal with them on every issue he fought to give me a great price one that I could afford that I wouldn’t have to pay so much out-of-pocket he dealt with the warranty company and informed them that me being the customer they have an obligation towards me. I appreciate all that Montana diamond did I will recommend him to each and every person that needs work done on their GMC car. Montana diamond deserves the biggest bonus that Cable Dahmer could ever give. He is a wonderful person. I appreciate all that he did. Thank you so much Montana.

Great service as always. They go the extra mile to help customers.

Amanda and Sammy are absolutely amazing to work with!

Always courteous informative You have some of the best service reps up there Jarren always takes care of me and he doesn't wonderful job as all of them do thank you

I dropped my car off to Jaren Friend. The valet service drove me home. Jaren did a great job of tracking down discontinued seat parts. He called me and said it was finished He had the valet bring my car to my home.. That really helped. Jaren and the Valet professionals I give 5 stars.

Na

Typical service at this dealership = above and beyond

Routine oil change & tire rotation.

Great service as always.

Quickly got me in and out

As always you all take good care of me and my vehicles

Fast, attentive staff, service suggestions through a video (👍) clean, not too expensive

Frank is awesome.

I had a great experience, Paris was great!

Online appointment, pulled in, acknowledged by Jaren, checked in, waited in comfortable waiting area, service done, checked out. What more could you ask for.

Process went smoothly. I appreciate the flexibility working around the inclement weather.

I arrived to learn that my appointment was incorrectly made for the wrong day by the scheduling team. The service consultant helped me anyway, and I was back on the road 2 hours later. Excellent customer service!

Very helpful

Car still having trouble spent over 3000,00

I used the valet feature which is very helpful. Service department forgot to attach my oil change reminder sticker on my windshield. I texted the service manager and asked that he mail me the sticker.

overall very good. did not like the first low ball offer and then several offers each a little better and then a fare offer for both sides.

I wrote a $74k check to purchase a 2026 GMC Acadia Denali Ultimate. The experience at the dealership was okay but didn't appreciate the continuous hard sell on financing when I already accepted the dealerships price and told them I was paying cash. Then, I was told I couldn't drive it home because they had to install a type of package. I was told it would be ready Tuesday or Wednesday. I received a text from the salesman at 4:54pm on Tuesday telling me the car will be ready at 11:00am the next day. I responded and told him I'll be there midday to pick up. I had a coworker drop me off at noon only to find out the car wasn't ready and it would be a few more hours. I arranged my entire client schedule around this pickup and was left in a very difficult position. Then, the Sales Manager came out and told me that it would be at least another day because there was a broken module that needed repair. So, as I write this on Thursday morning, I have a loner vehicle from the dealership and no idea when I'll receive my new Acadia. The joy and excitement of buying a new car has been ruined. I felt like as soon as I declined financing options and declined all the other add-ons pitched to me by the Finance Manager, I wasn't important. I was ready to purchase the car within 20 minutes of walking in the door but didn't leave until 4 hours later. Do better! -- Pat Miller

Cable Dahmer Buick has stellar customer service.

Overall a good experience !

I was given verbal information on what the issues were, plus a video of the main inspection. I was called when service was done and they drove my car back to me. That was a blessing

We had an appointment on Saturday, December 20 for 11 o’clock. We arrived at at 10:30. We got there a little early. They said they were running behind and we went in for an oil change regular routine on the truck and we left it 1 o’clock why it takes so long I have no idea but they said that they were behind if we make an appointment for 11 it shouldn’t take two hours to do an oil change and routine check on the truck. My wife and I was a little disappointed on how long it took for them to service a truck I know they go through quite a few checklist on it to make sure everything was working properly and checked out OK but I wish it would take so long to do it. They were polite about the time it took and was sorry it took so long, but I don’t think that we should have to wait two hours. We had places that we needed to be so that set us behind. Thank you for your time.

good job

Great

N/A

This review is specific to the dealership and not reflective of my salesperson. The mandatory add-on for EXCEL/Nitrogen @ $890 is overpriced, especially since nitrogen in tires is pseudo-science offering dubious benefits and is free at Costco, and door guards are inexpensive online. Instead of marking up unnecessary extras, include them in the car price or be flexible for customers who don’t want them, as this is insulting to your customers. Furthermore, my truck’s tires were underinflated despite the nitrogen fill (32 PSI at delivery, door plate recommends 36 PSI). I remedied this by inflating to proper pressure with FREE NITROGEN AT COSTCO! Such practices are misleading, risk alienating informed buyers, and discourage positive reviews or repeat business.

Simple process and my salesman Aaron was great to work with.

Austin and Dalton went above and beyond to make sure everything was the way I wanted it and to find me what I wanted. Both of them are highly recommended from me.

So glad they could get me in on Saturday morning and address the issue so quickly.

I brought my truck in for an oil change and got in and out in a decent time

Great awsome group. 👌

Timely. Explained everything

Quick & painless, also trustworthy!!

Everything was first rate

Geron was an excellent salesman and I appreciated Dalton's help as well. I dreaded buying a new car because of pushiness of salesmen, but Geron was not like that at all.

Need door handle replaced, service advisor Jaren answered all my questions. I am glad for the multi point inspection each time I have my Buick serviced.

Peter was my sales person wonderful young man hope you make him a manager soon

Wait was too long

In and out quickly and got a loaner which helped immensely.

Excellent service from Sam and Hanna on my new Sierra 2500

Long process to get the final deal but sales person was very courteous

Always professional and courteous

all was great, loved the friendly staff in the service department

Work was done in the time frame I was told, even without an appointment.

Did a great job fixing my car. Chris a Jeff did a great job.

Excellent